Refund Policy
Last updated: July 15, 2026
Refund Policy Overview
Hanary prioritizes customer satisfaction. If you are not satisfied with the subscription service, you may request a refund according to the policy below.
Refund Eligibility
14-Day Unconditional Refund Guarantee
If you request a refund within 14 days of your first payment, we will provide a full refund, no questions asked.
- Within 14 days of payment: Full refund
- After 14 days of payment: No refund (only future payment cancellation available)
- For annual subscriptions: Full refund within 14 days, prorated refund consideration for unused period thereafter
Non-Refundable Cases
- Monthly subscriptions after 14 days from payment
- Retroactive refunds for already used services
- Service restrictions due to terms of service violations
- Refunds after applying promotions or discounts (discount benefits forfeit)
How to Request a Refund
- Send a refund request email to gutmutcode@gmail.com
- Include the following information in your email: registered email, payment date, reason for refund
- Response within 3 business days after review
- Upon approval, refund processed to payment method within 5-10 business days
Subscription Cancellation
If you don't want refund but want to stop future payments:
- Request subscription cancellation through the external payment provider used for your payment or through Hanary support.
- After cancellation, service available until end of current billing period
- Only auto-renewal stops; already paid amounts are not refunded
Payment Processing
New paid purchases are temporarily paused. Refunds for previous payments are handled through the external payment provider used for your payment and Hanary support.
- Receipts and payment history: check with the external payment provider used for your payment.
- Payment inquiries: the external payment service used at checkout or gutmutcode@gmail.com
Contact
If you have any questions about the refund policy, please contact us anytime:
- Email: gutmutcode@gmail.com